Returns Policy

Return Period

Our returns policy allows for returns within 30 days from the date of delivery. After this period has elapsed, we regret that we cannot offer refunds or exchanges.

We accept returns on products shipped by Yogeen if the item is faulty due to manufacturing defects or if you received an incorrect item. All returns must be accompanied by proof of purchase.

Return Conditions

• Items must be unused and in their original packaging
• Products must be in resalable condition
• Proof of purchase must be provided
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Please Note: For hygiene reasons, we cannot accept returns on:

• Used yoga mats
• Personal care accessories
• Items marked as final sale

Refund Process

Once we receive your return:

1. We will inspect the returned item(s)
2. You will receive an email confirming receipt of your return
3. We will notify you of the approval or rejection of your refund
4. If approved, your refund will be processed to your original payment method
5. Please allow 2-5 business days for the refund to appear in your account

Partial Returns

For orders containing multiple items, we will only process refunds for the returned items, not the entire order. Shipping costs are non-refundable unless the return is due to our error.

Return Address

Please note that returns should be sent to our main address:

Contact Us

If you have any questions about our returns policy or need assistance with a return, please contact us:

• +441217968862
• ask@yogeen.com

Additional Information

• We reserve the right to refuse returns that do not meet our policy requirements
• Refunds will be issued in the original payment currency
• For damaged items, please provide photos of the damage when contacting our support team
• Custom or personalized orders cannot be returned unless faulty