Service Policy

Last updated: October 25, 2025

1. Service Overview

At Yogeen, we are committed to providing exceptional service for all your yoga mat needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@yogeen.com
  • Phone: +441217968862
  • Address: 288-332 Windsor St, Birmingham B7 4DW, United Kingdom

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM GMT
  • Saturday: 10:00 AM - 4:00 PM GMT
  • Sunday: Closed

3. Product Care Services

3.1 Available Services

  • Yoga mat cleaning and sanitization
  • Mat restoration and repair
  • Grip enhancement treatment
  • Edge and corner repair
  • Surface restoration
  • Care kit provision

3.2 Service Timeframes

Standard service timelines:

  • Initial assessment: 1-2 business days
  • Basic cleaning and care: 2-3 business days
  • Comprehensive restoration: 5-7 business days
  • Specialized treatments: 7-10 business days

4. Warranty Services

4.1 Standard Warranty

All new yoga mats purchased from Yogeen include:

  • 30-day satisfaction guarantee
  • 12-month warranty against manufacturing defects
  • Free initial care consultation
  • Complimentary care guide

4.2 Extended Care Package

Optional extended care services include:

  • 24-month extended protection
  • Priority service booking
  • Quarterly maintenance check
  • 20% discount on care products

5. Specialized Services

5.1 Custom Care Solutions

  • Personalized care routines
  • Studio maintenance programs
  • Professional cleaning workshops
  • Mat care consultations

5.2 Educational Services

  • Mat care workshops
  • Maintenance tutorials
  • Product care guides
  • Sustainability practices

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Complimentary
  • Detailed evaluation: £15
  • Expert consultation: £25

6.2 Service Costs

  • Basic cleaning: £20-35
  • Full restoration: £45-75
  • Custom treatments: Quote provided upon assessment

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all services
  • Quality testing post-service
  • Service documentation
  • Satisfaction guarantee
  • Follow-up care check

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive initial assessment
  4. Schedule service appointment
  5. Approve service quote

8.2 Required Information

  • Mat type and model
  • Purchase date and location
  • Service history
  • Current condition details
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 30-day service warranty
  • Satisfaction guarantee
  • Best price promise
  • Expert workmanship
  • Quality materials

10. Updates to Service Policy

Yogeen reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.